Returns

We hope that you absolutely love your items! That said, we understand that a purchase may not work for you and may need to be returned.

 

  • Returned items must have original tags (if applicable), be unworn, unwashed, damage free, stain free, makeup free, and scent free. SUG reserves the right to refuse items that are returned in the manner listed above. 
  • Returns for a refund must be requested within 14 days of the package delivery date. Please contact us and advise us of your return at: customercare@sugboutique.com
  • Package postage is nonrefundable.
  • Return postage is the responsibility of the customer. 
  • Return requests after 14 days will not be accepted. 
  • All lingerie/intimates, bodysuits, and accessories/bags and purses are final sale and cannot be returned or refunded.
  • All Sale and clearance items are final sale and cannot be returned or refunded. 
  • Please allow up to 7 days for your refund credit. Refunds will be applied to the original payment method used. 
  • If you feel you have received a defective item, please contact us within 3 business days of item delivery date or the item is final sale. Our  contact information is: customercare@sugboutique.com
  • Exchanges: at this time, we do not offer exchanges. 

 

Thank you for choosing SUG Boutique!